Terms and Conditions
Last Updated: 29th January, 2026
SEO Growth Hub, managed by Mr. Nikolai Micallef, (hereinafter referred to as “the Service Provider”), based in Malta, provides search engine optimisation services (hereinafter referred to as “SEO”) and related digital marketing and consulting services (hereinafter referred to as “the Services”) to you (hereinafter referred to as “you” or “the Client”). The Services, including the sale and provision thereof, are offered at standard prices and are governed by these terms and conditions (hereinafter referred to as “Terms”).
By accessing or using the Service Provider’s website and/or accepting the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any applicable policies or guidelines.
Please read these Terms carefully before accessing or using the website. If you do not agree to these Terms, you must not access or use the website or the Services.
The Service Provider reserves the right to amend or modify these Terms at any time. Any such changes shall take effect immediately upon publication on the website. You are responsible for reviewing the Terms periodically. Your continued access to or use of the website and/or Services following the publication of changes constitutes your acceptance of the revised Terms. If you do not agree with any future modifications, you must discontinue use of the website and the Services.
1. Eligibility
To register for and use the Services offered on the Service Provider’s website, you must have the legal capacity to enter into binding contracts for the purchase of goods or services under applicable law. Individuals under the age of eighteen (18) must not register for or use the Services.
The Service Provider reserves the right, at any time, to verify your identity, including your name, address, and any other personal details required for the provision of the Services, and to charge you for any Services provided through the Service Provider’s website in accordance with the applicable terms and pricing.
2. Payment
All prices displayed on the Service Provider’s website are final and, unless otherwise stated, are exclusive of all applicable taxes.
Fees are calculated based on the time spent and scope of work required, which may include, without limitation:
Clients established within the European Union must provide a valid VAT number in order to benefit from VAT exemption under applicable EU VAT rules. Where a valid VAT number is not provided, VAT at the prevailing Maltese rate (currently 18%) shall be added and charged accordingly.
Unless otherwise agreed in writing:
The Service Provider shall issue invoices for all sums due. Invoices are payable in full within thirty (30) calendar days from the date of issue, unless otherwise stated on the invoice.
Any amounts remaining unpaid after the due date shall accrue interest at a rate of eight percent (8%) per annum, calculated on a daily basis from the due date until payment is received in full. The Client shall also be responsible for all reasonable costs incurred by the Service Provider in recovering overdue amounts, including administrative and legal expenses.
The Service Provider reserves the right to suspend or terminate services in the event of late or non-payment, without prejudice to any other rights or remedies available under law.
Clients are entitled to request a refund within five (5) days of purchase. A standard administration/cancellation fee will be deducted from any refund issued. The Service Provider shall not be liable for any bank or transaction fees associated with processing the refund.
After the five-day grace period has elapsed, or once a service timeline for the completion of work has been confirmed, a formal invoice will be issued for the Services.
Clients agree to provide all necessary information and cooperation to allow the Service Provider a reasonable time to complete the requested services. Delays caused by failure to provide required information may affect the service timeline.
3. Due Diligence and Client Information
By using this Website to request Services, you agree to provide accurate and complete information as requested by the Service Provider. Certain services may require verification or additional documentation to comply with legal, regulatory, or payment obligations. You acknowledge that failure to provide required information may delay or prevent the provision of Services. All information provided will be treated confidentially and used solely for the purposes of delivering the Services.
4. Copyright, Trademarks and Licenses
All content on this website, including but not limited to text, graphics, logos, images, code, and software, is protected by international copyright and trademark laws. The intellectual property rights are owned by the Service Provider, its affiliates, or third-party licensors.
You may print or download portions of the content solely for personal, non-commercial use, provided that you do not modify, copy, reproduce, republish, upload, post, transmit, or distribute the content in any other manner. You must also retain all copyright, trademark, and proprietary notices included in the original content.
5. Use of the Website and Acceptable Conduct
Except for information, products, or services explicitly provided by the Service Provider, the Service Provider does not operate, control, or endorse any content, products, or services available on the Internet. Any third-party content, products, or services made available through the Website are the sole responsibility of the respective third parties and are not affiliated with or endorsed by the Service Provider.
The Service Provider cannot guarantee that files downloaded from the Website are free from viruses, malware, Trojan horses, or other harmful code. You are responsible for maintaining adequate safeguards, including antivirus protection and regular backups of your data.
The Website is provided as a resource, and you agree to use it responsibly. You must not use the Website to engage in illegal, fraudulent or harmful activities, to spam, harass or abuse any other users, to introduce viruses, malware or other malicious code, or conduct automated data scraping, bot activity or any other unauthorised automation. You also agree not to interfere with, circumvent, or tamper with the functionality or purpose of the Website.
You may receive promotional communications from the Service Provider. Your personal information will remain confidential and will not be shared with unauthorised third parties.
The Service Provider reserves the right to restrict, suspend, or terminate access to the Website for any violations of these Terms.
6. No Guarantee of Results
The content, resources, blog posts, guides, and any other materials provided on this Website are for educational and informational purposes only. While the Service Provider strives to provide accurate and up-to-date information, no representation or warranty is made regarding the completeness, accuracy, or applicability of the information to your specific situation.
SEO and digital marketing outcomes are influenced by numerous factors beyond the Service Provider’s control, including but not limited to competitor activity, search engine algorithm changes and market conditions. Accordingly, the Service Provider does not guarantee any specific results, rankings, traffic levels, revenue, leads, or conversions from the use of the Website, its content, or any services provided. Use of the Website or any information contained herein does not create a client relationship, and the Service Provider shall not be liable for any actions taken or not taken based on such information.
7. Intellectual Property
All content, materials and intellectual property on this Website is the exclusive property of the Service Provider or its licensors, and is protected under international copyright, trademark or other intellectual property laws. You are welcome to read, share and learn from the content provided on this Website. However, unless expressly authorised by the Service Provider you may not republish, copy or reproduce any content as your own, sell, sub-licence or commercially exploit any content, or use any logos, trademarks or other brand assets for commercial purposes.
All rights not expressly granted to you remain with the Service Provider.
8. Privacy
Your privacy is important to us. The Service Provider’s Privacy Policy explains what personal data is collected, how it is used, and how it is protected. By using this Website or accessing the Services, you acknowledge that you have read and understood the Privacy Policy and agree to its terms.
9. Limitation of Liability
To the fullest extent permitted by applicable law, the Service Provider shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, loss of business, business interruption, or loss of data, arising out of or in connection with your use of, or inability to use, the website or any content made available therein.
The Service Provider makes no representations or warranties as to the accuracy, completeness, or reliability of any content provided through the website and expressly disclaims liability for any errors or omissions in such content.
In jurisdictions where the exclusion or limitation of liability for incidental or consequential damages is not permitted, the Service Provider’s liability shall be limited to the maximum extent permitted by law.
You expressly acknowledge and agree that your use of the website is at your sole risk. The website and its content are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
The Service Provider shall not be liable for any costs, losses, or damages arising directly or indirectly from transactions carried out through the website. It is your sole responsibility to evaluate the accuracy and suitability of any information provided on the website or obtained from the internet generally.
The Service Provider makes no representations whatsoever regarding any third-party or external websites that may be accessed through links on the website and accepts no responsibility for their content, availability, or practices.
10. Indemnification
You agree to indemnify, defend and hold harmless SEO Growth Hub, including its owner (Nikolai Micallef), employees, agents, licensors, suppliers, and third-party service providers, from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or related to:
This indemnification obligation shall survive termination of your use of the website or Services.
11. Electronic Record Keeping
The Service Provider is committed to minimising its environmental impact by adopting environmentally responsible practices across its operations. Accordingly, the Service Provider prioritises the use of electronic documentation and electronic communication wherever possible.
All records, including but not limited to client files and communications, shall be stored in electronic format unless the creation or retention of physical copies is required by law or operational necessity. Clients are encouraged to support this initiative by opting for electronic communication whenever practicable.
Where physical documentation is required, the Service Provider shall ensure that such records are stored securely and are destroyed in a safe and secure manner in accordance with applicable data protection and privacy laws.
12. Complaint Handling Procedure
The Service Provider is committed to providing high-quality services to all clients. However, if you believe that the Service Provider has not met your expectations, you are encouraged to notify by email at [email protected] at your earliest convenience, so that the relevant parties may have the opportunity to address and resolve the matter.
Below is the Service Provider’s complaints handling procedure:
Submission of a Complaint
If you are dissatisfied with any aspect of our Services, you should submit your complaint by email as soon as reasonably possible. Complaints must be lodged within fifteen (15) days from the date of the act or omission giving rise to the complaint, or within fifteen (15) days from the date on which you became, or reasonably should have become, aware of it.
Acknowledgement of a Complaint
Upon receipt of your complaint, an administrator of the Service Provider shall acknowledge receipt within three (3) days, confirming that the matter is under review.
Investigation Process
The Service Provider shall conduct a thorough investigation of the complaint. This may include requesting additional information or arranging a meeting with you, where necessary. Where a meeting is not required, the Service Provider shall provide a written response outlining any proposed resolution within one (1) month of acknowledging receipt of the complaint.
Client Review and Feedback
Upon receipt of our response, you shall have fifteen (15) days to reply, either accepting the proposed resolution or requesting a further review.
Final Decision
Where a further review is requested, the Service Provider shall reassess the matter and issue a final decision within fifteen (15) days. The final response shall include an explanation of the steps taken and the reasons for the decision.
If the matter remains unresolved, you retain the right to pursue any other remedies available to you under applicable law. No fees shall be charged for the handling of complaints.
13. Termination
The Service Provider reserves the right to terminate or suspend the provision of Services at any time where there is a justifiable cause. Such causes may include, but are not limited to, more than one outstanding unpaid invoice, a breakdown of trust or confidence, or any request by the Client for the Service Provider to engage in unlawful, unethical, or improper conduct.
Where termination is justified, the Service Provider shall provide reasonable notice, the duration of which shall depend on the circumstances of the case.
14. Governing Law and Arbitration
These Terms and Conditions shall be governed and construed in accordance with the laws of Malta.
Any dispute or claim arising out of or in connection with these Terms and Conditions, including their existence, validity, interpretation, performance, or termination, shall be subject to the exclusive jurisdiction of Maltese Courts.
Any cause of action is to be commenced within one (1) year after the claim or cause of action arises, so as not to be time-barred.
15. Waiver
The failure of the Service Provider to enforce or insist upon strict compliance with any provision of these Terms shall not be construed as a waiver of that provision or of any other rights. No conduct, course of dealing, or trade practice between the parties shall be deemed to modify or amend these Terms.
All rights not expressly granted herein are reserved by the Service Provider.
15. Contact Information
If you have questions about these Terms and Conditions you may contact the Service Provider by sending an email on: [email protected].
